Frequently Asked Questions

Booking Availability: Bookings are processed on a first-come, first-served basis. To secure your preferred time slot, please complete all booking details and proceed to payment.

Booking Appointments: View available time slots through our online booking system. Simply select your desired session and navigate to the booking calendar.

Limited Availability: If a desired time slot is unavailable, it may be fully booked or unavailable due to scheduled events. We recommend checking back for cancellations or future availability.

Booking for Groups (Up to 6): You can book multiple spaces for your communal sauna session (maximum 6) directly online when selecting the number of participants.

Limited Availability: If the online system doesn't offer an option to book multiple spaces, it means only one space is left. Please double-check availability before booking.

Promoting Inclusivity: To ensure a welcoming communal sauna session for everyone, we kindly ask that individual bookings don't exceed 3 out of the 6 available spaces. This helps maintain an open and inclusive environment for all guests.

Individual Bookings Required: Please note that communal sauna bookings are personal and cannot be shared with others during the session. Anyone who would like to join a communal session would need to book their own space.

Manage Bookings Online: You can easily cancel or reschedule your upcoming bookings within our 48-hour cancellation policy directly through your member account on the website.

• If you need to cancel with more than 48 hours’ notice, you can either reschedule your booking for free in your account or we can issue you a credit in the form of a voucher valid for 12 months.
  
  
• If you cancel within 24 - 48 hours, we can issue you a credit in the form of a voucher valid for 12 months.
  
  
• Unfortunately, we're unable to reschedule or offer credit for bookings cancelled with less than 24 hours’ notice
  
  
• We do not offer credit for ‘no shows’

Health and Safety: Hot Haus prioritises the safety of all guests. We reserve the right to refuse admission to anyone deemed a risk, and no refunds will be offered in such cases.

Gifted Sessions: If you are lucky enough to have received a Hot Haus sauna session as a gift, simply enter the voucher code at checkout in the "Apply Promo Code" box to redeem it.

Voucher Validity: All vouchers are valid for 1 year from the date of purchase, or from the date of your booking cancellation if you received a credit voucher (unless otherwise specified).

If you need assistance, you can contact us via Facebook or email us at [email protected]