Frequently Asked Questions

Booking Availability: Bookings are processed on a first-come, first-served basis. To secure your preferred time slot, please complete all booking details and proceed to payment.

Booking Appointments: View available time slots through our online booking system. Simply select your desired session and navigate to the booking calendar.

Limited Availability: If a desired time slot is unavailable, it may be fully booked or unavailable due to scheduled events. We recommend checking back for cancellations or future availability.

Booking for Groups (Up to 6): You can book multiple spaces for your communal sauna session (maximum 6) directly online when selecting the number of participants.

Limited Availability: If the online system doesn't offer an option to book multiple spaces, it means only one space is left. Please double-check availability before booking.

Promoting Inclusivity: To ensure a welcoming communal sauna session for everyone, we kindly ask that individual bookings don't exceed 3 out of the 6 available spaces. This helps maintain an open and inclusive environment for all guests.

Individual Bookings Required: Please note that communal sauna bookings are personal and cannot be shared with others during the session. Anyone who would like to join a communal session would need to book their own space.

Manage Bookings Online: You can easily cancel or reschedule your upcoming bookings within our 48-hour cancellation policy directly through your member account on the website.

  • If you need to cancel with more than 48 hours’ notice, you can reschedule for free in your account.

  • If you cancel within 24 - 48 hours, we can issue you a credit in the form of a voucher valid for 12 months.

  • Unfortunately, we're unable to reschedule or offer credit for bookings cancelled with less than 24 hours’ notice

  • We do not offer credit for ‘no shows’

Health and Safety: Hot Haus prioritises the safety of all guests. We reserve the right to refuse admission to anyone deemed a risk, and no refunds will be offered in such cases.

Gifted Sessions: If you are lucky enough to have received a Hot Haus sauna session as a gift, simply enter the voucher code at checkout in the "Apply Promo Code" box to redeem it.

Voucher Validity: All vouchers are valid for 1 year from the date of purchase, or from the date of your booking cancellation if you received a credit voucher (unless otherwise specified).

If you need assistance, you can contact us via Facebook or email us at [email protected] 

 

Pregnant women and those with underlying health conditions should consult their doctor before booking. Remember we are all different so listen to your body, if you need to take more breaks then do so, and always stay hydrated during your session. We also recommend reviewing our Terms & Conditions before arrival.

Unfortunately, children under 16 are not permitted due to our insurance requirements.

Hot Haus guests will be required to wear swimwear, as our sauna is located on public land, swimwear is mandatory for all sessions. Nudity is strictly prohibited. We kindly request that everyone uses a towel while seated inside the sauna.

No alcohol is allowed in the sauna. Hot Haus reserves the right to deny entry to intoxicated individuals.

We're always interested in collaborating with like-minded companies or individuals who share our passion for wellbeing. Feel free to reach out to us! If you are interested in collaborating with or working for Hot Haus, please get in touch at [email protected].

Address: The Verge, La Vallette, St Peter Port, Guernsey GY1 1AX.

We are located at the end of La Vallette opposite The Bathing Pools, the easiest way to find us is on Google maps here

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The sauna is always staffed during opening hours, so no codes or keys are required. You’ll be welcomed and briefed by a staff member upon arrival.

If you’re driving to us, there are limited free 2-hour parking spaces along La Vallette

Please allow enough time to park before your session.

To gain the full benefits of the hot-cold exposure we recommend the following:

  • 5 minutes changing
  • 10 minutes in the sauna
  • 5 minutes dipping in one of the pools, taking a cold shower at The Bathing Pools, or simply pouring a bucket of chilly seawater over yourself.
  • Repeat this three times

Please note all our sessions include time for changing. The small changing room may be used at the end of your session but please be aware of the next booking and make sure you vacate the changing area within your time slot.

Don't push yourself! Our customer briefing recommends sauna sessions under 20 minutes with breaks for cooling down. Newcomers should start with even shorter sessions (3-5 minutes) and take frequent breaks.

  • You're under no obligation to go in the sea. It's your time in the sauna, so enjoy it without any pressure. If you fancy a dip in the sea pools, feel free, but be mindful of the risks. Alternatively, you can opt for a refreshing cold shower at The Bathing Pools or pour a bucket of chilly sea water over yourself

  • Make sure to check the tides on our homepage link to see if the sea pools are accessible.

  • Swimwear: Arrive in comfortable swimwear without metal fastenings.
  • Footwear: Wear flip-flops, sliders, or sea shoes for easy movement to the sea or showers.
  • Jewellery: Avoid loose metal jewellery that could heat up and cause burns.
  • Hydration: Bring a water bottle to stay hydrated.
  • Towels: Pack two towels - one for sitting in the sauna and another for drying off.
  • Winter Gear (optional): Bring extra layers of loose clothing to change after your session during colder months.

Lockers are unavailable on site, but the changing area has hooks and a small, shelved area. Keep belongings to a minimum. Extra items will need to be left outside at your own risk.

There are toilets situated opposite the sauna above The Childrens Pool that are open to the public 24/7

There are also toilets in The Bathing Pools which are open during operating hours.

Saunas are a naturally clean environment; they operate at high temperatures of between 60 to 100 degrees centigrade which makes it too hot for germs to survive

We do have a cleaning protocol in place to ensure that the sauna is clean

We kindly ask all our guests to sit on towels during their session so that no sweat reaches the wooden benches.

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